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Our guarantees

Three promises. Here are the exact terms.

Every buyer who has imported from China has a story about a bad factory, a container that didn't match the sample, or a price that changed after the deposit. Our founder lived all three as a buyer. These are the promises he built the company on.

Factory checked Beato · 2011

No unchecked factories. Ever.

Every factory's background and quality are checked before any work starts. Only factories that pass get your order.

Applies to every order

Sample match Beato · 2011

Your order matches your sample.

We keep an identical reference sample and check production against it, piece by piece, at the factory. If your goods don't match the approved sample, you choose a remake, a replacement or a refund, at no cost to you.

Checked at the factory · No exclusions

Price locked Beato · 2011

The price we quote is the price you pay.

Factory price increases, freight changes, exchange rates and surprises on our side are ours to absorb. Only government duty changes and changes you request are passed on.

Quotes valid 7–14 days

Terms

Factory checked

What
Every manufacturer's background and quality are checked before any work starts.
Applies to
Every order. Only factories that pass get your order.

Terms

Sample match

Promise
Your bulk order will be the same as the sample you approved.
How
Two identical reference samples: one sent to you, one kept by our team. Production is checked against ours, piece by piece.
Where & when
At the factory, before shipping.
If it doesn't match
If your goods don't match the approved sample, you choose a remake, a replacement or a refund, at no cost to you.
Exclusions
None.

Terms

Price lock

Promise
Once we commit to a price, we stand behind it.
Covered
Factory price increases, freight price changes, exchange-rate changes, unexpected costs on our side.
Not covered
Government tariff or duty changes (passed on at cost) and changes you request.
Validity
Quotes are valid 7–14 days, depending on the product.

FAQ

Questions about our guarantees

What is the sample-match guarantee?

Your order will be the same as the sample you approved. We keep an identical reference sample and check production against it at the factory, before shipping. If your goods don't match the approved sample, you choose a remake, a replacement or a refund, at no cost to you. No exclusions.

What does the price lock cover?

Once we commit to a price, factory price increases, freight price changes, exchange-rate changes and unexpected costs on our side are ours to absorb. Government tariff or duty changes are passed on at cost, and changes you request are priced separately.

How long is a quote valid?

Usually 7–14 days, depending on the product.

Do you check factories before using them?

Always. Every manufacturer's background and quality are checked before any work starts.

Start here

Send us a photo. Get factory prices in 8–36 hours.

Tell us what you need, how many and where it goes. We reply 24/7, from Los Angeles and Foshan.